• Created
📋 Details
Complaint ID
GRV-26-04-0412
Citizen Name
Priya Mehta
Mobile Number
+91 98250 XXXXX
Zone
CG Road Zone A — Block B
Complaint Type
Overcharging — Charged ₹50/hr instead of displayed ₹30/hr
Description
Citizen reports parking attendant demanded ₹100 for 2 hours citing 'event pricing' but no event was active. App showed ₹30/hr rate. Payment receipt shows ₹100 via cash.
Filed Via
ParkSmart Citizen App — with photo of receipt
Filed On
01-Apr-2026, 2:45 PM
SLA Deadline
03-Apr-2026, 2:45 PM (48 hours — 43 hrs remaining)
Assigned Officer
Neha Trivedi — Parking Cell, Ward 7
📜 Timeline
Complaint Filed
AI Auto-Classification
Assigned to Neha Trivedi
Resolution Actions
📊 Status
Current Status
System Rate at Time
₹30/hr (Peak)
Citizen Charged
₹50/hr (₹100 cash)
Overcharge Amount
₹40 excess
Contractor
Shree Sai Parking
Past Complaints (Zone)
12 (last 90 days)
Citizen Rating
⭐ First complaint